Recharge Card Dealers
Effective Date: July 7 2025(4:02pm)
Introduction
This Refund Policy applies to all services offered on rechargecarddealers.com (“Platform”) by Recharge Card Dealers (“Company”, “we”, “us”).
By using our services, you agree to the terms outlined here.
Eligibility for Refunds
Refunds are limited and conditional. Users may only request a refund in the following cases:
Failed Transactions Due to Platform Error
Transaction is not completed due to system or technical error on our Platform
Verification will be conducted before refund approval
Incorrect Deduction
User’s wallet is incorrectly charged without corresponding service delivery
Verification is mandatory
Duplicate Transactions
Accidental double payment for the same service
Important: Transactions that fail due to network provider issues (e.g., MTN, Airtel, Glo, 9mobile, electricity providers, DStv/GoTv) are not automatically refundable. Refund eligibility will depend on provider confirmation.
Non-Refundable Transactions
Refunds are not provided for:
Successful airtime top-ups, data top-ups, or bill payments
Completed DStv/GoTv subscriptions or electricity payments
Airtime-to-cash conversions already processed
Printed recharge cards successfully delivered to sub-dealers, wholesalers, or retailers
Services declined due to user error (wrong network, wrong phone number, etc.)
Loss due to delays caused by network providers
Refund Process
Submit a refund request via the Platform support portal or official email within 24 hours of the transaction
Include transaction ID, date, service type, and explanation
The Company will investigate and verify the claim
Refunds, if approved, will be processed back to the original wallet or payment source
Investigation timeline: Refund processing may take 3–7 business days depending on the complexity and network provider confirmation.
Partial Refunds
The Company reserves the right to issue partial refunds if:
Only part of the service failed
Transaction was partially completed
Fees were incurred by the Company or network providers
Platform Rights
The Company reserves the right to deny refunds if the claim is fraudulent or violates user obligations
Refunds are not a substitute for service complaints; users must contact support for service issues
The Company reserves the right to amend this Refund Policy at any time; continued use constitutes acceptance